Shipping and Returns Policy

Astoria Lighting LLC ensures safe and rapid delivery of your lighting solutions. All orders are processed within 1-2 business days, and our standard shipping time frame spans 5-10 business days, depending on your location. Please be aware that occasional delays can happen due to unforeseen circumstances or public holidays.

Warranty Policy

Confidence in quality - that's what Astoria Lighting stands for. For peace of mind with every purchase, our products come with a straightforward, hassle-free warranty. Below is the warranty period chart for a range of Astoria Lighting products, ensuring our commitment to your satisfaction lasts long after your purchase.

Warranty Periods:

Strip lights: 12 months
Smart Home lights: 12 months

The warranty commences on the date of delivery and covers defects in materials and workmanship that affect product functionality as outlined in Astoria Lighting's specifications.

Return and Refund Policy

Our goal is absolute customer satisfaction. We offer a 30-day money-back guarantee—if you're not fully satisfied, return your product within 30 days of the purchase date for a full refund or exchange, under the following conditions:

Items must be in their original condition and in original packaging.
Returns beyond 30 days from the purchase date are not eligible for refunds or exchanges.
Customers cover their shipping costs for returns, which are non-refundable. If you're receiving a refund, the return shipping cost will be deducted from your refund amount.
Initiate your return by contacting [email protected] to obtain a shipping label and instructions.

After we receive and inspect your return, we'll inform you about the refund approval or rejection process. Approved refunds are credited to your original payment method within a specified period.

30-Day Money-Back Guarantee for Any Reason

With Astoria Lighting, you can return your product for a full refund for any reason within 30 days of purchase. Contact our customer service as soon as the item is delivered to begin the refund process, under these guidelines:

All accessories included
Original packaging intact
Shipping costs for non-quality issues are the buyer's responsibility
Astoria Lighting refunds the cost of the product itself for non-quality related returns
Returns failing to meet these requirements may be rejected

Warranty Claims for Quality-Related Issues

Quality defects sold directly by Astoria Lighting or authorized resellers fall under an extensive warranty, starting from the date of purchase. The warranty limits to the country of purchase, and items removed from their original purchase country or shipped directly from authorized online sales void the warranty.

The warranty follows the original defective item's timeframe for replacements. Once an item is fully refunded, its warranty becomes null.

To file a claim, sufficient proof of purchase is required, and it might be necessary to return items for quality inspections. For non-quality and quality-related warranty claims, buyers are responsible for shipping costs, returning incorrect items, accidental returns, or returning items deemed functional by Astoria Lighting.

Items Not Covered Under Warranty Include:

Inadequate proof of purchase
Lost/stolen items
Items past their warranty period
Non-quality related issues (after 30 days of purchase)
Free products
Unauthorized repairs
External damages or misuse

Astoria Lighting isn't liable for data loss from using our products or personal items sent to us. We take responsibility for any item sent with a prepaid shipping label that incurs damage or is lost in transit. In contrast, for non-quality warranty claims, the buyer is responsible for items damaged or lost in transit.

Return Address: Astoria Lighting, LLC 209 E Ben White Blvd #110 Austin, TX 78704

For further details and to initiate a return or warranty claim, please contact our customer support team at [email protected]. We appreciate your understanding and are eager to continue enlightening your spaces with Astoria Lighting LLC's offerings.